Mars Hydro offers a 3-year warranty. This does not include user error or operator abuse.
Shipping and Returns
⚠️ COVID-19 AND SHIPPING TIMES
Normal processing time is still around 24 - 48 hours after an order is placed.
However, some products are under extended processing times up to 7 - 14 business days or longer.
Please contact us if you have immediate questions regarding shipping or availability.
Thank you for understanding and your safety and health is our priority.
Free Shipping Eligibility
We only ship within Canada
Free shipping is valid only on qualified items and excluding the territories. Some items are not eligible for free shipping. Items not eligible are identified on their product information page.
Customers residing in the territories may contact us prior to purchasing for an exact shipping quote.
Trimleaf reserves the right to change shipping prices and is subject to change without prior notice.
Order Confirmation:
Immediately after placing an order online, you will receive an email confirming the details of your order.
Should the item purchased be unavailable, not in stock or have a longer than usual lead time, a member of our team will reach out via phone or e-mail to find a probable solution.
Order Shipment and Tracking:
A tracking number will be emailed as soon as your order has been fulfilled and dispatched to the appropriate carrier.
Delivery updates and any delays will be communicated via email.
If you did not receive tracking information from us within a reasonable amount of time from the date of your order, feel free to follow up with us by Contacting Us.
Damaged Shipment:
Please inspect the packaging of your item(s) upon arrival and make note of it when signing for delivery. If your item(s) arrived damaged, please send photos to info@trimleaf.ca where we will review and file a claim for it.
Cancellations & Refunds:
Order cancellations must be received within 24 hours of placing an order. If your order has shipped, you (the buyer) will also be responsible for the return shipping charges.
Trimleaf reserves the right to cancel and refund any orders deemed fraudulent without prior notice.
Returns:
Due to our growing range of products, we respect and tailor to the return policies of all our manufacturers.
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Trimleaf.
All consumables such as nutrients and supplements are subject to final sale and are not eligible to be returned once opened and used. No exceptions.
Peace of Mind Guarantee
Returns are subject to a minimum of 10-20% restocking fee where return shipping is the responsibility of the buyer.
However, we understand mistakes happen so we're here to help. For your peace of mind, we will waive restocking fees for unused/unopened products on the FIRST return or exchange where applicable based on our return policy below.
All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, manuals, warranty cards and other accessories and documentation included.
